Delivery

We can usually dispatch all orders within a couple of days. We guarantee that all orders will be dispatched within 10 working days unless otherwise notified. We will send you a message via email confirming your order and estimated date of dispatch within 2 working days.

Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.

We will send you a message by email to tell you when we have despatched your order.

Track and trace is available by contacting enquiries@jerpointglass.com or calling +353 56 7724350.

To send orders to multiple addresses you must place a separate order for each address. We apologize for the inconvenience.

Please check our terms and conditions for more information.

Estimated delivery times from date of dispatch are as follows:

Ireland: 2-4 days UK: 2 - 5 days Rest of the World: 5- 9 days (allowing for customs)

Delivery times may be disrupted due to unforeseeable circumstances such as weather and world events.

Return or Exchange of Goods

You may cancel your order at any time before we despatch your order or before the expiry of 7 working days from the date you receive your order, not including the day you received it.

If you are not completely happy with your Jerpoint purchase please tell us within of 7 days. Please contact us by telephoning +353 (0)56 7724350 or email a message to enquiries@jerpointglass.com. We will then advise you what steps to take next.

So far as possible, Goods should be returned: with both goods and all packaging as far as possible in their original condition; securely wrapped; including our delivery slip; at your risk and cost.

We will contact you as soon as possible to arrange a refund, exchange or other.

In the unlikely event that Goods are found to be broken upon delivery, please notify us within 2 days. Please keep both goods and all packaging as far as possible in their original condition. Photographic evidence of the breakage and condition of the packaging will be required to process any claims.

Please check our terms and conditions for more information.